Client Services Director

Client Services Director – Media Agency
Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.
Salary: up to £70,000 (DOE) + bonus (performance-based).

We’re working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. They are deeply embedded in the higher education sector, partnering with leading institutions across the UK to deliver innovative and results-driven media campaigns. As their team continues to grow, they are seeking an experienced Client Services Director to take the lead in driving exceptional client delivery and agency growth.

This is a senior role that demands a strong background in the media sector, along with a proven ability to lead agency teams, manage complex accounts, and contribute strategically at the highest levels.

About the Role
The Client Services Director will oversee the media agency’s client services function, managing key relationships, ensuring operational excellence, and driving commercial success. Reporting to the Managing Director, this role will involve leading multi-disciplinary teams across two UK offices while maintaining a focus on service quality, profitability, and innovation in campaign delivery.

Key Responsibilities
Client Relationship Management

• Act as the senior point of contact for high-profile clients, building and sustaining strong, long-term partnerships.
• Oversee the negotiation and renewal of client agreements, including the development of SLAs, regular reviews, and performance tracking.
• Lead on the strategic delivery of media campaigns, ensuring they align with client objectives and industry best practices.
• Leverage advanced planning tools (e.g., TGI, Nielsen) to deliver data-driven insights and value for clients in the education sector.

Commercial Growth

• Collaborate with senior leadership on strategies for business growth, including leading pitches and tender responses.
• Identify and execute opportunities to grow existing client accounts and diversify service offerings.
• Ensure client accounts achieve both revenue and profitability targets while maintaining the highest standards of delivery.

Leadership & Team Development

• Manage and inspire a team of 15 including Account Directors and their supporting teams, fostering a high-performing, client-focused culture.
• Promote collaboration across the agency’s regional offices and cross-functional teams (creative, digital, media planning).
• Provide mentorship and development opportunities to strengthen team capability and career progression.

Financial Management & Reporting

• Take responsibility for gross profit reporting and accurate financial forecasting across client accounts.
• Drive efficiency in account management to maximize profitability while retaining a focus on quality and service.
• Regularly update senior leadership on financial performance, risks, and opportunities for growth.

Strategic Leadership

• Actively contribute to the senior management team, influencing the direction of the agency’s growth and operations.
• Represent the agency at key industry events and client meetings, enhancing its reputation within the higher education sector.

Who We’re Looking For
This role will suit an experienced and commercially minded individual with a proven track record of delivering success in a senior media agency client services role. The ideal candidate will bring:

• Sector Knowledge: Expertise in higher education and/or experience within a media agency environment.
• Commercial Acumen: A solid understanding of contract management, procurement, and profitability drivers.
• Leadership Experience: Proven ability to motivate and manage teams, drive organizational change, and deliver operational excellence.
• Strategic Thinking: Ability to identify growth opportunities and align service delivery with client goals.
• Financial Oversight: Strong capabilities in forecasting, reporting, and ensuring financial accountability.
• Flexibility: Willingness to work across multiple sites and travel to client locations as needed.

What’s on Offer?

• A competitive salary up to £70,000 (DOE) plus performance-based bonus.
• The chance to work with some of the most prestigious education institutions in the UK.
• A leadership role with significant influence over the agency’s future direction.
• Opportunities for career development as part of a larger group offering integrated marketing services.
• A collaborative and forward-thinking workplace, with hybrid and flexible working practices.

This is a unique opportunity for a dynamic, client-focused leader to join a thriving agency at an exciting stage of its development. If you’re looking for a role that combines strategic impact with hands-on leadership, this could be the perfect fit.
For more details or to express your interest, please get in touch.