Head of Digital & Experience

We’re recruiting for a Head of Digital & Experience to join a prominent financial services brand in Bristol. This role is hybrid with 2 days per week in a central Bristol location. Part-time can also be considered.

What you’ll be doing

As the Head of Digital & Experience, you will report to the Chief Marketing Officer and manage a team that includes UX/UI Designers, SEO, Content, and Conversion Rate Optimisation (CRO) specialists. You’ll oversee experiences both online and offline, working closely with the brand team to ensure a consistent customer experience across all touchpoints.

In addition to managing a team and overseeing digital and experience work, you’ll help create and lead the strategy for new and existing customer experiences, including developing a clear vision for web and customer platforms. Here you’ll find a supportive culture where you are empowered to make decisions and encouraged to take initiative.

You’ll collaborate closely with the wider leadership team and build strong relationships across the business in marketing, brand, IT, planning, and change, among others. As a manager, you’ll also be responsible for your team’s budget.

This role would suit someone from a UX background who has a good grasp on CRO and experience leading multidisciplinary teams of UX and digital specialists. As it’s a small in-house team, you’ll still get hands-on with projects.

What experience you’ll need

• Previous experience in a digital experience role at a senior level.
• A strong understanding of user-centered design and customer insight for digital.
• Experience managing departmental budgets and thinking commercially.
• Technical understanding of content management systems, CRO, and SEO.
• Excellent relationship-building and stakeholder management skills.

What you’ll get in return

Private medical cover, 38 days annual leave, bonus scheme, a competitive pension, 12x life assurance cover, flexible working, income protection, volunteer days, and more.

What’s next?

Please apply with an up-to-date CV to be considered.