IT Operations Engineer

We’re working with an inspiring tech company on a mission to support people with autism and/or neurological difference to achieve their goals and live more independently. Their product provides practical assistance to empower users to manage challenges and maintain their wellbeing, combining technology and on-demand human support.  Award winning and approved by the thousands of users. Their product is widely used across health/social care, HE and the workplace and has secured significant grant and investment funding to scale their team so they can reach more users.

*You will need to be able to work in their Exeter office 1-2 times per fortnight.

What skills you’ll be needing

• Defender for Endpoint and Defender for Cloud – specifically assessing, managing, and closing security recommendations and vulnerabilities.
• Microsoft 365 applications administration (SharePoint, Teams, Exchange Online etc).
• Experience supporting either Mac or Windows in a business environment. Both preferable.
• Hands-on experience with Intune for endpoint management, software updates, and application configuration, across a mixed Windows/MacOS, iOS, and Android estate.
• Azure Entra ID experience for users, roles, groups, and permissions management.
• Basic scripting and automation skills (PowerShell and/or bash desirable but not essential).
• Understanding of core IT principles like least-privilege, MFA, defence in depth, and change control.

What you’ll be doing

As IT Operations Engineer, you will help to support IT Systems for a remote workforce, ensuring the smooth operation of services and infrastructure. The role will involve securing services and endpoints, troubleshooting technical issues and aligning the M365 / Azure environment to best practices. You will play an essential part in maintaining a secure, efficient, and scalable IT environment. Other duties will include administering MS 365 applications (SharePoint, Teams, Exchange Online etc), Azure Entra ID, managing endpoints via Intune and general IT infrastructure, hardware and project support.  There will be opportunities to play a key role in key projects that will include large migrations, cloud infrastructure analysis and hardware refreshes.

What you’ll get in return for your talents:

You’ll receive a salary up to £45,000 plus company benefits including 25 days holiday (plus Bank Holidays), private healthcare, training is supported, and a huge perk is their regular paid wellbeing days – they work a 9-day fortnight, so you have every other Friday off!  You’ll be working for a mission-led tech for good business with a product that is having a direct impact for its users. They have outstanding employee retention levels, a testament to their supportive and friendly company culture.

What’s next?

Apply with your CV or get in touch with Mike to find out more.