IT Service Delivery Manager

One of our favourite BCorp clients are looking for an IT Service Delivery Manager to join their London based team.  You will be taking responsibility for a high performing service desk function and managing key service delivery projects for this multi-award winning business. 

Onsite at their north-west London offices daily initially moving towards 3 days a week you will play a key role in the success of the company and be able to take advantage of excellent work-life balance, career and skills development whilst working within an ambitious, supportive team.

What skills you’ll be needing

• In-depth knowledge of office 365 including advanced configuration and deployment of applications using MDM tools.
• Technical understanding of Microsoft Defender for endpoint, defender for cloud and other Microsoft security products.
• Extensive experience of Intune and Azure environments and how to support them.
• Excellent networking and security knowledge with experience in deploying and configuring SASE solutions.
• Expert understanding of ticketing best practices and ITIL processes.
• Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working.
• Technical expertise in multiple ticketing systems, with extensive experience in ServiceNow designing and developing the solution
• Experience managing and growing a team to support an expanding user base including external users associated with partner organizations.
• Excellent project management skills and a hands-on approach to executing transformational projects.

What you’ll be doing

The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team.

• Managing and mentoring the IT support team. This includes overseeing the performance of first and second line support teams, providing technical guidance, and ensuring team members are well-equipped to handle their responsibilities.
• Monitor ticket flow, ensuring timely resolution of issues, and maintaining high levels of customer service.
• Develop ServiceNow ITSM to automate processes and provide a scalable solution using industry best practices.
• Project Management: Collaborating whilst managing numerous stakeholder’s expectations to understand departmental challenges whilst providing scalable solutions.
• Develop spending strategy to maintain budgetary spend within defined parameters
• Define, manage and execute new IT projects to modernize and keep the business ahead of the curve for modern business, IT maintaining a cloud first approach.

What you’ll get in return for your talents

You can expect a competitive salary (£60-70K) as well as bonus/commission scheme, generous holidays, staff product discounts, enhanced maternity/paternity leave, private medical insurance, pension and much more.  There’s a fantastic opportunity to play a big part in the continued success and growth of a well-known international brand about to go through an exciting digital transformation.  There’s considerable career and skills development focus within a ethically driven organization leading the way on sustainability.

What’s next

Like the sound of this one? Send in your CV now for immediate consideration.