Service Desk Analyst

Fast-growing travel business in central Bristol with international offices are looking for a Service Desk Analyst to help them reach new heights with their multi-award winning service.  This BCorp certified market-leader are looking for someone to join their team to support internal employees across the group and be a part of key infrastructure projects as they continue to grow at speed.  As a business they have a genuine focus on responsible tourism, helping customers to travel as sustainably as possible and supporting international renewable projects to drive down carbon.

What skills you’ll be needing

• Experience working on a service desk providing first-line support for end users.
• Strong knowledge of Windows 10 and 11.
• Microsoft 365 E5 application stack.
• Microsoft 365 administration.
• Exchange Online.
• SharePoint / OneDrive for Business.
• Exposure to Microsoft Azure and user administration.
• Azure Active Directory.
• Microsoft Intune & Autopilot.
• Exposure to Windows Server.
• Basic understanding of TCP / IP networking.

What you’ll be doing

Working in a fun, friendly team you will be supporting internal employees with a wide range of technical support issues as well as taking part in larger systems project work.  Core duties will be to log and resolve IT issues promptly and effectively, assist in escalating and resolving more complex issues and generally contribute to providing a safe, secure, and enjoyable IT experience.

You will be exposed to a wide variety of tickets and technologies and gain experience in Azure as they migrate their services. You will write comprehensive ticket notes, be involved in and run onboarding and ongoing IT training, provide asset inventory updates and process imaging of end-user devices through Microsoft Autopilot and Microsoft Intune.  Other duties will include hands-on testing and troubleshooting of hardware, including laptops, monitors and headsets as well as desk setups, including network cabling.

You will need strong analytical, logical troubleshooting skills and be naturally calm under pressure, you will have a logical thought process in troubleshooting with excellent communication skills.

What you’ll get in return for your talents

Alongside a competitive salary (up to £32K) there’s plenty of great benefits with this one.  You’ll be part of a highly collaborative, ambitious and progressive team for a true market-leader.  There’s an annual discretionary bonus (possibility of up to 125% of your monthly salary), 26 days holiday + bank holidays, enhanced parental leave, pension, volunteering leave, discounts on products, Perkbox, socials and more.  There’s also dedicated learning and development time and you’ll genuinely feel that you work is supported with a strong collective sense of values and purpose.  This is a fantastic opportunity to be part of a fast-growing, values-driven business with a very supportive team.

What’s next

Like the sound of this one?  Send in your CV or drop me a line for more info.