Technical Support Engineer

We are recruiting for a very well-established eCommerce and technology services business who are working within in the music and entertainment sectors. They are a dynamic and forward-thinking team who pride themselves on their innovative solutions, and their working environment that always encourages learning.
Reporting to the Technical Support and Platforms Lead, we are looking for a Technical Support Engineer to join the team on a permanent basis.

What you’ll be doing

As Technical Support Engineer, you will serve as the primary contact for client support, troubleshooting issues across platforms like Shopify and WordPress. This role demands strong web technology expertise, problem-solving skills, and effective communication to deliver solutions. You’ll leverage front-end and back-end skills, including HTML, CSS, JavaScript, and PHP, to resolve client issues efficiently. Adaptability and a willingness to learn are essential as the team evolve their tech stack. Collaborating with internal teams, you’ll ensure high-quality, timely support and continuous improvement of client platforms.

What experience you’ll need

• 1-2 years of experience in a technical support or development role.
• Strong understanding of web technologies, including HTTP, SSL, DNS, and
• general website performance concepts.
• Front-end: HTML, CSS, and JavaScript.
• Back-end: PHP, particularly in WordPress environments.
• Familiarity with CMS platforms, particularly Shopify and WordPress.
• Experience with database management and SQL.
• Great communication and interpersonal abilities written and verbal.
• Excellent organisational skills including prioritising work.
• Ability to work proactively, methodically and at speed.
• Excellent attention to detail and accuracy

 
What you’ll get in return for your talents

🏠 Fully remote working in the UK.
🩺 Private Medical Care.
✈ 25 days holiday plus bank holidays.
🌎 Work abroad 4 weeks per year.
💜 Employee Assistance Program.
😇 Life Insurance – up to 4 x your salary.
📚 Budget for training courses, learn new technologies.
📈 Personal development plan.
🤝 In-person meetup with your manager every 6 months.
🌞 Summer team BBQ social.
🎄 Christmas Party.
🐣 Enhanced maternity leave.

What next?

If this role sounds like it could be your next career move, please get in touch with Amber at amber@adlib-recruitment.co.uk or apply with your most up to date CV.

Please note that we are unable to offer sponsorship for this position, applicants must be based in the UK and have the right to work.