Answering Interview Questions Using the STAR Method

The STAR method is a structured interview technique used to answer behavioural questions clearly and effectively. It stands for Situation, Task, Action, Result.

When using the STAR method to answer a question in an interview you explain the Situation you faced, the Task you needed to complete, the Action you took, and the Result of your actions. It helps you stay focused and give interviewers the information they’re looking for—real examples that show how you approach challenges at work.

STAR interview method: How to set the stage with the ‘Situation’

Begin by briefly describing a workplace situation, challenge, or event you faced. Provide enough context to set the scene, but keep it concise. The focus should be on your actions and results. Choose a situation that clearly demonstrates the skill or capability relevant to the role you’re interviewing for.

STAR interview method: What to include in the ‘Task’ section

Explain your responsibilities in the situation. Describe the task you had to complete and your specific role. Keep this part brief and to the point. For example, “As the customer experience manager, it was my responsibility to resolve the client’s concern at the first point of contact.”

STAR interview method: How to describe your ‘Actions’ effectively

This is the most critical part of your answer. Detail the steps you took to overcome the challenge or achieve your goal. Be specific and avoid vague statements. Focus on what you did, using “I” statements to highlight your individual contributions.

STAR interview method: How to present the ‘Results’ clearly

Share the positive outcomes of your actions. Highlight the impact you made and how you resolved the situation. Quantify your results with concrete examples whenever possible to impress your potential employer.

Here is an example using the STAR interview method

Sure! Here’s a brief example:

• Situation: “In my previous role, our team faced a significant drop in customer satisfaction scores.”
• Task: “As the team lead, I was responsible for identifying the root cause and implementing a solution.”
• Action: “I conducted a thorough analysis of customer feedback, identified key pain points, and organised training sessions for the team to address these issues.”
• Result: “Within three months, our customer satisfaction scores improved by 20%, and we received positive feedback from clients.”